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Electronic HP Care Pack House Call


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Electronic HP Care Pack House Call

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Quick Details
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
Electronic HP Care Pack House Call
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
  • response time: 3 days
  • for Presario CQ60; Pavilion Laptop 14, 15, 16, 17, dm1, dm4, dv5, dv6, dv7, g4, g6, G7, m6, m7
  Additional Details
Mfr Part #: UN012E
SHI Part #: 21488138
Category: PC or workstation or notebook maint
UNSPSC: 81112307
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryPC or workstation or notebook maint
DescriptionElectronic HP Care Pack House Call - Extended service agreement - parts and labor (for notebooks) - 3 years - on-site - 9x5 - response time: 3 days - for Presario CQ60; Pavilion Laptop 14, 15, 16, 17, dm1, dm4, dv5, dv6, dv7, g4, g6, G7, m6, m7
ManufacturerHP, Inc.
UNSPSC81112307
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForHP Pavilion Laptop 14-ab021la, 14-ab066us, 14-ab166us, 14-ab167us, 14-dv2504sa, 15-ab002nh, 15-ab002ns, 15-ab004la, 15-ab027cl, 15-ab063cl, 15-ab088ca, 15-ab101ax, 15-ab102au, 15-ab103au, 15-ab104au, 15-ab104na, 15-ab105au, 15-ab105nh, 15-ab109ng, 15-ab111la, 15-ab115ax, 15-ab116ax, 15-ab116la, 15-ab117ax, 15-ab118ax, 15-ab119ax, 15-ab120ax, 15-ab121ax, 15-ab122ax, 15-ab123ax, 15-ab124ax, 15-ab128na, 15-ab142cy, 15-ab150nm, 15-ab153nr, 15-ab157nr, 15-ab165us, 15-ab173cl, 15-ab188ca, 15-ab200nm, 15-ab201nh, 15-ab201ns, 15-ab202nh, 15-ab203ng, 15-ab205nh, 15-ab206nh, 15-ab223cl, 15-ab238tu, 15-ab243cl, 15-ab251nr, 15-ab255tx, 15-ab256tx, 15-ab257tx, 15-ab258tx, 15-ab259tx, 15-ab261tx, 15-ab262nr, 15-ab262tx, 15-ab264tx, 15-ab267nr, 15-ab273ca, 15-eg0010nr, 15-eg0015cl, 15-eg0025od, 15-eg0027od, 15-eg0050wm, 15-eg0053tu, 15-eg0055nr, 15-eg0065st, 15-eg0066nr, 15-eg0067st, 15-eg0069nr, 15-eg0070wm, 15-eg0073cl, 15-eg0076nr, 15-eg0077nr, 15-eg0079nr, 15-eg0125od, 15-eg0127od, 15-eg0165st, 15-eg0167st, 15-eg2019na, 15-eg2041TX, 15-eg2042TX, 15-eg2049TX, 15-eg2055TX, 15-eg2065st, 15-eg2067st, 15-eg2067TU, 15-eg3005na, 15-eg3009na, 15-eh1013na, 15-eh1016na, 15-eh1028na, 15-eh1029na, 15-eh1052wm, 15-eh1070wm, 15-eh1076nr, 15-eh2026AU, 15-eh2039AU, 15-eh3001na, 15-eh3011na, 16-af0004na, 17-f061us, 17-f065us, 17-F258CA, 17-g003nm, 17-g003ns, 17-g010nm, 17-g015dx, 17-g030ds, 17-g031ds, 17-g032ds, 17-g033ds, 17-g034ds, 17-g061us, 17-g077cl, 17-g099nr, 17-g101dx, 17-g102ni, 17-g102nm, 17-g103dx, 17-g105nl, 17-g105ns, 17-g113cl, 17-g113dx, 17-g119dx, 17-g120ds, 17-g120nr, 17-g121ds, 17-g121wm, 17-g122ds, 17-g123ds, 17-g124ds, 17-g125cy, 17-g125ds, 17-g126cy, 17-g126ds, 17-g127cl, 17-g128cy, 17-g128ds, 17-g129ds, 17-g130ca, 17-g130cy, 17-g130ds, 17-g132cy, 17-g132ds, 17-g133cl, 17-g134ds, 17-g140nr, 17-g147cy, 17-g152nm, 17-g153cy, 17-g153us, 17-g155ng, 17-g161us, 17-g163nr, 17-g173ca, 17-g188ca, 17-g199nr, dv6-1149wm, dv6-6c47cl
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - phone consulting - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
General
Class of EquipmentNotebooks
Full Contract Period3 years
LocationOn-site
Response Time3 days
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support
  • Extended service agreement
  • parts and labor
  • 5 years
  • on-site
  • 24x7
  • response time: 6 h
Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention
  • Extended service agreement
  • parts and labor (for 1/1/0 warranty)
  • 4 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Next Business Day Hardware Support with Defective Media Retention
  • Extended service agreement
  • parts and labor
  • 2 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Pick-Up and Return Service
  • Extended service agreement
  • parts and labor (for notebooks)
  • 2 years
  • pick-up and return
  • 9x5
  • for HP 24X G8, 24X G9, 250 G3, 250 G4, 250 G5, 250R G9, 25X G10, 25X G7, 25X G8, 25X G9
Electronic HP Care Pack Pick-Up and Return Service
  • Extended service agreement
  • parts and labor
  • 2 years
  • pick-up and return
  • 9x5
  • 1 additional portal