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Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support


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Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support

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Quick Details
  • Extended service agreement
  • parts and labor
  • 5 years
  • on-site
  • 24x7
Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support
  • Extended service agreement
  • parts and labor
  • 5 years
  • on-site
  • 24x7
  • response time: 6 h
  • for EliteOne 800 G1; ElitePOS G1 Retail System; Point of Sale System MP9; RP5 Retail System
  Additional Details
Mfr Part #: UM204E
SHI Part #: 22587019
Category: Point of sale h/w maint and support svc
UNSPSC: 81112308
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryPoint of sale h/w maint and support svc
DescriptionElectronic HP Care Pack 6-Hour Call-To-Repair Hardware Support - Extended service agreement - parts and labor - 5 years - on-site - 24x7 - response time: 6 h - for EliteOne 800 G1; ElitePOS G1 Retail System; Point of Sale System MP9; RP5 Retail System
ManufacturerHP, Inc.
UNSPSC81112308
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed For
  • HP rp5700 Long Lifecycle, rp5800 Retail System
  • HP EliteOne 800 G1, 800 G1 Retail System
  • HP ElitePOS G1 Retail System 141
  • HP MP9 9000
  • HP Point of Sale System MP9, rp5700, rp5800
  • HP RP2 Retail System 2000, 2020, 2030
  • HP RP3 Retail System 3100
  • HP RP5 Retail System 5800, 5810
  • HP RP7 Retail System 7800
  • HP Workstation Z440
  • HP Compaq Business Desktop rp5700
Details
Service & Support
  • Extended service agreement - parts and labor - 5 years - on-site - response time: 6 h (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday
  • Extended service agreement - parts and labor - 5 years - on-site - response time: 8 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote monitoring - 5 years
General
Full Contract Period5 years
LocationOn-site
Response Time6 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
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Electronic HP Care Pack Pick-Up and Return Service
  • Extended service agreement
  • parts and labor
  • 2 years
  • pick-up and return
  • 9x5
  • 1 additional portal
Electronic HP Care Pack Pick-Up and Return Service
  • Extended service agreement
  • parts and labor (for notebooks)
  • 2 years
  • pick-up and return
  • 9x5
  • for HP 24X G8, 24X G9, 250 G3, 250 G4, 250 G5, 250R G9, 25X G10, 25X G7, 25X G8, 25X G9
Electronic HP Care Pack Pick-Up and Return Service with Accidental Damage Protection
  • Extended service agreement
  • parts and labor
  • 4 years
  • pick-up and return
  • 9x5
  • for Pro x2; ProBook 630 G8, 635, 640 G5, 640 G8, 64X G3, 64X G4, 650 G4, 650 G5, 650 G8
Electronic HP Care Pack House Call
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
  • response time: 3 days
Electronic HP Care Pack Next Business Day Hardware Support with Accidental Damage Protection
  • Extended service agreement
  • parts and labor (for 1/1/1 warranty)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Next Business Day Hardware Support
  • Extended service agreement
  • parts and labor (for notebooks)
  • 2 years
  • on-site
  • 9x5
  • response time: NBD