SERVICES DIRECTOR ANALYTICS ADD-ON

Pulse Secure Gold Support provides phone and online assistance globally to help you resolve any issue with your Pulse Secure Solution. The Gold Support is designed to increase the productivity of your workforce and to reduce operational costs by resolving issues faster and helping you detect issues before they disrupt your network. Gold Support includes unlimited access to the Global Support Centers, online tools, onboarding and configuration support for PZTA, maintenance window coverage, software updates, security vulnerability notifications, and other support services to meet your support needs.

In addition, customers can choose one of the expedited hardware replacement options including Same Day, Same Day with On Site Technician, Next Day, and Next Day with On Site Technician.

Pulse Secure Gold Support provides reliable 24 x 7 x 365 support, and e-learning. Pulse Secure offers fast response times for various case priorities. With Gold Support, you get remote assistance over the phone or online. In addition, you get unlimited access to Pulse Secure's Knowledge Base systems, forums, and technical publication library that you can use for self-service or for training your team on Pulse Secure products.

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Product Features