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PROD SUPPORT FOR OMNISSA APP VOL ADV 10 PACK CCU 1 YEAR

$468.00

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PROD SUPPORT FOR OMNISSA APP VOL ADV 10 PACK CCU 1 YEAR

General Information
Category	Database design
Description	PROD SUPPORT FOR OMNISSA APP VOL ADV 10 PACK CCU 1 YEAR
Manufacturer	Omnissa
MSRP	$386.00
UNSPSC	81111704
Main Specifications
Height	0.00
Length	0.00
Width	0.00
Details
Service & Support	Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 E-mail consulting - 1 year / 6 contacts Web knowledge base access - 1 year Web support - 1 year New releases update - 1 year Remote monitoring - 1 year Technical support - 1 year - on-site - severity critical
General
Full Contract Period	1 year
Response Time	30 min
Service Availability	24 hours a day / 7 days a week
Service Included	Emergency phone consulting
Type	Technical support
Software
Installation Type	Locally installed
License Qty	10 CCU
Software Title	VMware App Volumes Advanced
Version	4.0

	Product	Qty	Price

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Overview