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Delinea Standard Support

$34.00
 In Stock
Delinea Standard Support
Mfr Part #:
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Quick Details
  • Technical support
  • for Delinea Identity Threat Protection (ITP)/Privilege Control for Cloud Entitlements (PCCE)
  • 1 identity
  • volume
  • Tier 5 (2000-4999)
Delinea Standard Support
  • Technical support
  • for Delinea Identity Threat Protection (ITP)/Privilege Control for Cloud Entitlements (PCCE)
  • 1 identity
  • volume
  • Tier 5 (2000-4999)
  • phone consulting
  • 12x5
  • response time: 2 business hours
  Additional Details
Price: $34.00
Mfr Part #: ITDR-CIEM-1I-T5-SS
SHI Part #: 48278647
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Delinea
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionDelinea Standard Support - Technical support - for Delinea Identity Threat Protection (ITP)/Privilege Control for Cloud Entitlements (PCCE) - 1 identity - volume - Tier 5 (2000-4999) - phone consulting - 12x5 - response time: 2 business hours
ManufacturerDelinea
MSRP$32.83
UNSPSC81111811
Main Specifications
General / Hosted Service TypeSaaS
Header / BrandDelinea
Packaged Quantity1
Service & Support / TypeTechnical support
Software / Volume Pricing LevelTier 5
Details
Service & Support
  • Phone consulting - response time: 2 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1
  • Phone consulting - response time: 6 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2
  • Phone consulting - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3
  • Phone consulting - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4/5
  • E-mail consulting - response time: 2 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1
  • E-mail consulting - response time: 6 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2
  • E-mail consulting - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3
  • E-mail consulting - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4/5
  • Web support - response time: 2 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1
  • Web support - response time: 6 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2
  • Web support - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3
  • Web support - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4/5
  • New releases update
General
Response Time2 business hours
Service Availability12 hours a day / 5 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
Hosted Service TypeSaaS
Installation TypeHosted
License PricingVolume / Tier 5 (2000-4999)
License Qty1 identity
Software TitleDelinea Identity Threat Protection (ITP)/Privilege Control for Cloud Entitlements (PCCE)