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Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/DMR

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Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/DMR
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Quick Details
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/DMR
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
  • for OMEN MAX by HP Laptop 16; EliteBook X G2a, G2i, G2q; EliteBook X Flip G2i
  Additional Details
Mfr Part #: U85VFE
SHI Part #: 48264303
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionElectronic HP Care Pack Onsite Support w/Predictive Detection Alerts/DMR - Extended service agreement - parts and labor (for notebooks) - 3 years - on-site - 9x5 - response time: NBD - for OMEN MAX by HP Laptop 16; EliteBook X G2a, G2i, G2q; EliteBook X Flip G2i
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed For
  • OMEN MAX by HP Laptop 16-ah0006TX, 16-ah0010ca, 16-ah0050ca
  • HP Elite x360 1040 G11 Notebook
  • HP EliteBook 1040 G11 Notebook
  • HP EliteBook Ultra 14 G1q Notebook AI, 14 G1q8 Notebook AI, G1i Notebook Next Gen AI
  • HP EliteBook X G1a Notebook Next Gen AI, G2a Notebook Next Gen AI, G2i Notebook Next Gen AI, G2q Notebook Next Gen AI
  • HP EliteBook X Flip G1i Notebook Next Gen AI, G2i Notebook Next Gen AI
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday
  • Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - remote diagnosis - 3 years
  • Product info support - web knowledge base access - 3 years
  • New releases update - 3 years
  • Defective media retention - 3 years
  • Telemetry - 3 years
General
Class of EquipmentNotebooks
Full Contract Period3 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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