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HPE Tech Care Basic Service with Comprehensive Defective Material Retention

$5,273.00
 In Stock
HPE Tech Care Basic Service with Comprehensive Defective Material Retention
Mfr Part #:
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Quick Details
  • Extended service agreement
  • parts and labor (for complicated network devices)
  • 3 years
  • on-site
  • 9x5
HPE Tech Care Basic Service with Comprehensive Defective Material Retention
  • Extended service agreement
  • parts and labor (for complicated network devices)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
  • for P/N: QW937B, QW937BR, QW938B, QW938BR
  Additional Details
Price: $5,273.00
Mfr Part #: HZ0S0E
SHI Part #: 42918077
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionHPE Tech Care Basic Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labor (for complicated network devices) - 3 years - on-site - 9x5 - response time: NBD - for P/N: QW937B, QW937BR, QW938B, QW938BR
ManufacturerHewlett Packard Enterprise
MSRP$5,057.00
UNSPSC81111811
Main Specifications
Header / BrandHewlett Packard Enterprise
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: QW937B, QW937BR, QW938B, QW938BR
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Product info support - knowledge base access - 3 years
  • Technical support - remote diagnosis - 3 years
  • Technical support - visual remote guidance - 3 years
  • New releases update - 3 years
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Product info support - web support - 3 years
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Comprehensive defective material retention - 3 years
General
Class of EquipmentComplicated network devices
Full Contract Period3 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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