Shopping Cart
|
Site Selector
|
Contact Us
|
 Sign In

Quantity must be less than 1,000,000. If you’d like to place a larger order, please reach out to your sales team.

This product has been successfully added to "My Favorites".

This product could not be added to "My Favorites" or is already in "My Favorites".

Hardware Computer Accessories Warranties
Add to My Favorites
Warranties

HPE Tech Care Critical Service

$6,560.00
 In Stock
HPE Tech Care Critical Service
Mfr Part #:
Copied To Clipboard
 Click To Copy
SHI Part #:
Copied To Clipboard
 Click To Copy
Quick Details
  • Extended service agreement
  • parts and labor (for complicated network devices)
  • 3 years
  • on-site
  • 24x7
HPE Tech Care Critical Service
  • Extended service agreement
  • parts and labor (for complicated network devices)
  • 3 years
  • on-site
  • 24x7
  • repair time: 6 hours
  • for P/N: QW937B, QW937BR, QW938B, QW938BR
  Additional Details
Price: $6,560.00
Mfr Part #: HZ1A3E
SHI Part #: 42917939
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionHPE Tech Care Critical Service - Extended service agreement - parts and labor (for complicated network devices) - 3 years - on-site - 24x7 - repair time: 6 hours - for P/N: QW937B, QW937BR, QW938B, QW938BR
ManufacturerHewlett Packard Enterprise
MSRP$6,291.00
UNSPSC81111811
Main Specifications
Header / BrandHewlett Packard Enterprise
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: QW937B, QW937BR, QW938B, QW938BR
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
  • Extended service agreement - parts and labor - 3 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
  • Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 3 years
  • Technical support - remote diagnosis - 3 years
  • Technical support - outage management - 3 years - severity level 1
  • Product info support - web knowledge base access - 3 years
  • Technical support - visual remote guidance - 3 years
  • New releases update - 3 years
General
Class of EquipmentComplicated network devices
Full Contract Period3 years
LocationOn-site
Repair Time6 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
These links will open documents stored on other websites. SHI does not own this content.