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HPE Pointnext Tech Care Critical Service


MSRP$16,507.00
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 In Stock
HPE Pointnext Tech Care Critical Service - extended service agreement - 4 years - on-site

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Quick Details
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 24x7
HPE Pointnext Tech Care Critical Service
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 24x7
  • repair time: 6 hours
  • for P/N: 869845-291, 869845-B21, 869847-291, 869847-B21, 869849-S01, 869850-S01, 880397-S01
  Additional Details
MSRP: $16,507.00
Mfr Part #: HU4A3A4#Y0W
SHI Part #: 42739411
Category: X86 server maintenance
UNSPSC: 81112305
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryX86 server maintenance
DescriptionHPE Pointnext Tech Care Critical Service - Extended service agreement - parts and labor - 4 years - on-site - 24x7 - repair time: 6 hours - for P/N: 869845-291, 869845-B21, 869847-291, 869847-B21, 869849-S01, 869850-S01, 880397-S01
ManufacturerHewlett Packard Enterprise
MSRP$16,507.00
UNSPSC81112305
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: 869845-291, 869845-B21, 869847-291, 869847-B21, 869849-S01, 869850-S01, 880397-S01
Details
Service & Support
  • Extended service agreement - parts and labor - 4 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
  • Technical support - phone consulting - 4 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Product info support - knowledge base access - 4 years
  • Technical support - remote diagnosis - 4 years
  • Technical support - visual remote guidance - 4 years
  • New releases update - 4 years
  • Technical support - phone consulting - 4 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • Extended service agreement - parts and labor - 4 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
  • Product info support - web support - 4 years
  • Technical support - outage management - 4 years
General
Full Contract Period4 years
LocationOn-site
Repair Time6 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor