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Mellanox Technical Support GoldPlus Next Business Day On-site Support


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Mellanox Technical Support GoldPlus Next Business Day On-site Support

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Quick Details
  • Extended service agreement
  • advance parts replacement
  • 3 years
  • on-site
  • 9x5
Mellanox Technical Support GoldPlus Next Business Day On-site Support
  • Extended service agreement
  • advance parts replacement
  • 3 years
  • on-site
  • 9x5
  • response time: next business day ( for requests before 3:00 p.m.)
  • for Quantum QM8700
  Additional Details
Mfr Part #: SUP-QM8700-3GNBD
SHI Part #: 41940076
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: NVIDIA
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionMellanox Technical Support GoldPlus Next Business Day On-site Support - Extended service agreement - advance parts replacement - 3 years - on-site - 9x5 - response time: next business day ( for requests before 3:00 p.m.) - for Quantum QM8700
ManufacturerNVIDIA
UNSPSC81111811
Main Specifications
Header / BrandMellanox
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForMellanox Quantum QM8700
Details
Service & Support
  • Extended service agreement - advance parts replacement - 3 years - on-site - response time: next business day ( for requests before 3:00 p.m.) - availability: 9 hours a day (9:00 AM - 6:00 PM) / Monday-Friday
  • Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1
  • Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - for low priority problems
  • Technical support - e-mail consulting - 3 years
  • Technical support - web support - 3 years
  • Product info support - web knowledge base access - 3 years
  • New releases update - 3 years
General
Full Contract Period3 years
LocationOn-site
Response TimeNext business day ( for requests before 3:00 p.m.)
Service Availability9 hours a day / 5 days a week
Service IncludedAdvance parts replacement