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Mellanox Technical Support Silver Support


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Mellanox Technical Support Silver Support

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Quick Details
  • Extended service agreement
  • advance hardware replacement
  • 1 year
  • shipment
  • response time: NBD
Mellanox Technical Support Silver Support
  • Extended service agreement
  • advance hardware replacement
  • 1 year
  • shipment
  • response time: NBD
  • for Spectrum SN2100, SN2410, SN2700
  Additional Details
Mfr Part #: SUP-SN2000-CL-S-1OS
SHI Part #: 41037992
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: NVIDIA
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionMellanox Technical Support Silver Support - Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD - for Spectrum SN2100, SN2410, SN2700
ManufacturerNVIDIA
UNSPSC81111811
Main Specifications
Header / BrandMellanox
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForMellanox Spectrum SN2100, SN2410, SN2700
Details
Service & Support
  • Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD
  • Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 9 hours a day / Monday-Friday - priority 1
  • Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 9 hours a day / Monday-Friday - priority 2
  • Technical support - phone consulting - 1 year - response time: 1 business day - availability: 9 hours a day / Monday-Friday - priority 3
  • Technical support - phone consulting - 1 year - response time: 2 business days - availability: 9 hours a day / Monday-Friday - priority 4
  • Technical support - web support - 1 year - availability: 9 hours a day / Monday-Friday
  • Technical support - e-mail consulting - 1 year - availability: 9 hours a day / Monday-Friday
  • Product info support - web knowledge base access - 1 year
  • New releases update - 1 year
General
Full Contract Period1 year
LocationShipment
Response TimeNext business day
Return ShipmentAt manufacturer expense
Service IncludedAdvance hardware replacement