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Mellanox Technical Support GoldPlus 4-Hour On-site Support


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Mellanox Technical Support GoldPlus 4-Hour On-site Support

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Quick Details
  • Extended service agreement
  • labor
  • 3 years
  • on-site
  • 24x7
Mellanox Technical Support GoldPlus 4-Hour On-site Support
  • Extended service agreement
  • labor
  • 3 years
  • on-site
  • 24x7
  • response time: 4 h
  • for Spectrum SN2100
  Additional Details
Mfr Part #: SUP-SN2100-CL-3G-4H
SHI Part #: 41037892
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: NVIDIA
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionMellanox Technical Support GoldPlus 4-Hour On-site Support - Extended service agreement - labor - 3 years - on-site - 24x7 - response time: 4 h - for Spectrum SN2100
ManufacturerNVIDIA
UNSPSC81111811
Main Specifications
Header / BrandMellanox
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForMellanox Spectrum SN2100
Details
Service & Support
  • Extended service agreement - labor - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday
  • Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1
  • Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 2
  • Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - priority 3
  • Technical support - phone consulting - 3 years - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - priority 4
  • Technical support - e-mail consulting - 3 years
  • Technical support - web support - 3 years
  • Product info support - web knowledge base access - 3 years
  • New releases update - 3 years
General
Full Contract Period3 years
LocationOn-site
Response Time4 hours
Service Availability24 hours a day / 7 days a week
Service IncludedLabor