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Mellanox Technical Support Gold Support


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Mellanox Technical Support Gold Support

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Quick Details
  • Extended service agreement
  • advance hardware replacement
  • 3 years
  • shipment
  • response time: 4 h
Mellanox Technical Support Gold Support
  • Extended service agreement
  • advance hardware replacement
  • 3 years
  • shipment
  • response time: 4 h
  • for Spectrum SN2100, SN2410, SN2700
  Additional Details
Mfr Part #: SUP-SN2000-3G-4HRMA
SHI Part #: 41037855
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: NVIDIA
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionMellanox Technical Support Gold Support - Extended service agreement - advance hardware replacement - 3 years - shipment - response time: 4 h - for Spectrum SN2100, SN2410, SN2700
ManufacturerNVIDIA
UNSPSC81111811
Main Specifications
Header / BrandMellanox
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForMellanox Spectrum SN2100, SN2410, SN2700
Details
Service & Support
  • Extended service agreement - advance hardware replacement - 3 years - shipment - response time: 4 h
  • Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1
  • Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 2
  • Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - priority 3
  • Technical support - phone consulting - 3 years - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - priority 4
  • Technical support - web support - 3 years
  • Technical support - e-mail consulting - 3 years
  • Technical support - web knowledge base access - 3 years
  • New releases update - 3 years
General
Full Contract Period3 years
LocationShipment
Response Time4 hours
Service IncludedAdvance hardware replacement