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Mellanox M-1 Global Support Silver Support Plan


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Mellanox M-1 Global Support Silver Support Plan

Mfr Part #:
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SHI Part #:
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Quick Details
  • Extended service agreement
  • advance hardware replacement
  • 4 years
  • shipment
  • response time: NBD
Mellanox M-1 Global Support Silver Support Plan
  • Extended service agreement
  • advance hardware replacement
  • 4 years
  • shipment
  • response time: NBD
  • for Spectrum SN2100, SN2410, SN2700
  Additional Details
Mfr Part #: SUP-UPG-2000-4S
SHI Part #: 41037566
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: NVIDIA
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionMellanox M-1 Global Support Silver Support Plan - Extended service agreement - advance hardware replacement - 4 years - shipment - response time: NBD - for Spectrum SN2100, SN2410, SN2700
ManufacturerNVIDIA
UNSPSC81111811
Main Specifications
Header / BrandMellanox
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForMellanox Spectrum SN2100, SN2410, SN2700
Details
Service & Support
  • Extended service agreement - advance hardware replacement - 4 years - shipment - response time: next business day
  • Technical support - phone consulting - 4 years - response time: 2 business hours - availability: 9 hours a day / Monday-Friday - priority 1
  • Technical support - phone consulting - 4 years - response time: 4 business hours - availability: 9 hours a day / Monday-Friday - priority 2
  • Technical support - phone consulting - 4 years - response time: 1 business day - availability: 9 hours a day / Monday-Friday - priority 3
  • Technical support - phone consulting - 4 years - response time: 2 business days - availability: 9 hours a day / Monday-Friday - priority 4
  • Technical support - web support - 4 years - availability: 9 hours a day / Monday-Friday
  • Technical support - e-mail consulting - 4 years - availability: 9 hours a day / Monday-Friday
  • Product info support - web knowledge base access - 4 years
  • New releases update - 4 years
General
Full Contract Period4 years
LocationShipment
Response TimeNext business day
Return ShipmentAt manufacturer expense
Service IncludedAdvance hardware replacement