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Ruckus End User WatchDog Premium Support


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Ruckus End User WatchDog Premium Support

Mfr Part #:
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SHI Part #:
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Quick Details
  • Extended service agreement
  • advance hardware replacement
  • 5 years
  • shipment
  • response time: NBD
Ruckus End User WatchDog Premium Support
  • Extended service agreement
  • advance hardware replacement
  • 5 years
  • shipment
  • response time: NBD
  • K-12 education
  • E-Rate program
  • for SmartZone 100
  Additional Details
Mfr Part #: S41-S104-50ER
SHI Part #: 40863142
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: CommScope
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionRuckus End User WatchDog Premium Support - Extended service agreement - advance hardware replacement - 5 years - shipment - response time: NBD - K-12 education - E-Rate program - for SmartZone 100
ManufacturerCommScope
UNSPSC81111811
Main Specifications
Header / BrandRuckus
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForRuckus SmartZone 100
Details
Service & Support
  • Extended service agreement - advance hardware replacement - 5 years - shipment - response time: NBD
  • Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
  • Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
  • Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
  • Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
  • Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
  • Product info support - web knowledge base access - 5 years
  • New releases update - 5 years
General
Full Contract Period5 years
LocationShipment
Manufacturer Selling ProgramE-Rate program
Pricing TypeK-12 education
Response TimeNext business day
Return ShipmentAt manufacturer expense
Service IncludedAdvance hardware replacement