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Ruckus End User WatchDog Premium Support


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Ruckus End User WatchDog Premium Support

Mfr Part #:
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SHI Part #:
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Quick Details
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
Ruckus End User WatchDog Premium Support
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for Ruckus H510; ZoneFlex H510
  Additional Details
Mfr Part #: 806-H510-1000
SHI Part #: 40858894
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: CommScope
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionRuckus End User WatchDog Premium Support - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - for Ruckus H510; ZoneFlex H510
ManufacturerCommScope
UNSPSC81111811
Main Specifications
Header / BrandRuckus
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed For
  • Ruckus H510
  • Ruckus ZoneFlex H510
Details
Service & Support
  • Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day
  • Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
  • Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity high
  • Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
  • Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
  • Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
  • Product info support - web knowledge base access - 1 year
  • New releases update - 1 year
General
Full Contract Period1 year
LocationShipment
Response TimeNext business day
Service IncludedAdvance parts replacement