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Electronic HP Care Pack Pick-Up and Return Service


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Electronic HP Care Pack Pick-Up and Return Service

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Quick Details
  • Extended service agreement
  • parts and labor (for 3/3/0 warranty)
  • 4 years
  • pick-up and return
  • 9x5
Electronic HP Care Pack Pick-Up and Return Service
  • Extended service agreement
  • parts and labor (for 3/3/0 warranty)
  • 4 years
  • pick-up and return
  • 9x5
  • repair time: 3-7 business days
  • for ZBook Create G7, Power G7, Studio G7; ZBook Firefly 14 G8, 15 G8; ZBook Fury 15 G7, 17 G7
  Additional Details
Mfr Part #: U02C4E
SHI Part #: 40301091
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionElectronic HP Care Pack Pick-Up and Return Service - Extended service agreement - parts and labor (for 3/3/0 warranty) - 4 years - pick-up and return - 9x5 - repair time: 3-7 business days - for ZBook Create G7, Power G7, Studio G7; ZBook Firefly 14 G8, 15 G8; ZBook Fury 15 G7, 17 G7
ManufacturerHP, Inc.
UNSPSC81111811
Main Specifications
Header / BrandHP
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed For
  • HP 255 G8 Notebook
  • HP ZBook Create G7 Notebook, Power G7 Mobile Workstation, Power G8 Mobile Workstation, Power G9 Mobile Workstation, Studio G10 Mobile Workstation, Studio G7 Mobile Workstation, Studio G8 Mobile Workstation, Studio G9 Mobile Workstation
  • HP ZBook Firefly 14 G7 Mobile Workstation, 14 G8 Mobile Workstation, 14 G9 Mobile Workstation, 15 G7 Mobile Workstation, 15 G8 Mobile Workstation, 16 G9 Mobile Workstation
  • HP ZBook Fury 15 G7 Mobile Workstation, 15 G8 Mobile Workstation, 16 G9 Mobile Workstation, 17 G7 Mobile Workstation, 17 G8 Mobile Workstation
  • HP ZBook Power 15 G9 Mobile Workstation
Details
Service & Support
  • Extended service agreement - parts and labor - 4 years - pick-up and return - repair time: 3-7 business days - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - phone consulting - 4 years - availability: 9 hours a day / Monday-Friday
  • Technical support - remote diagnosis - 4 years
General
Class of EquipmentNotebooks
Covered Configurations3/3/0 warranty
Full Contract Period4 years
LocationPick-up and return
Repair Time3-7 business days
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor
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Electronic HP Care Pack Pick-Up and Return Service
  • Extended service agreement
  • parts and labor (for 3/3/0 warranty)
  • 5 years
  • pick-up and return
  • 9x5
  • repair time: 3-7 business days
Electronic HP Care Pack Next Business Day Hardware Support with Accidental Damage Protection G2
  • Extended service agreement
  • parts and labor (for 3/3/0 warranty)
  • 4 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Next Business Day Active Care Service with Accidental Damage Protection
  • Extended service agreement
  • parts and labor
  • 4 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Next Business Day Active Care Service with Accidental Damage Protection
  • Extended service agreement
  • parts and labor
  • 5 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Onsite Support w/Predictive Detection Alerts/ADP/DMR
  • Extended service agreement
  • parts and labor (for notebooks)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
Electronic HP Care Pack Next Business Day Hardware Support with Accidental Damage Protection G2 and Defective Media Retention
  • Extended service agreement
  • parts and labor (for 3/3/0 warranty)
  • 3 years
  • on-site
  • 9x5
  • response time: NBD