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WatchGuard Standard Support


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WatchGuard Standard Support

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Quick Details
  • extended service agreement (re
WatchGuard Standard Support
  • extended service agreement (re
  Additional Details
Mfr Part #: WGT20201
SHI Part #: 40237831
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: WatchGuard
Product Type: Other
Product Line: WatchGuard Technologies
General Information
CategoryTechnical support or help desk services
DescriptionWatchGuard Standard Support - extended service agreement (re
ManufacturerWatchGuard
UNSPSC81111811
Main Specifications
Header / BrandWatchGuard
Packaged Quantity1
Service & Support / TypeExtended service agreement (renewal)
Compatibility Information
Designed ForWatchGuard Firebox T20
Details
Service & Support
  • Extended service agreement - advance hardware replacement - 1 year - shipment - response time: next day
  • Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity critical
  • Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity high
  • Technical support - phone consulting - 1 year - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity medium
  • Technical support - phone consulting - 1 year - response time: 24 h - availability: 24 hours a day / Monday-Sunday - severity low
  • Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
  • New releases update - 1 year
General
Full Contract Period1 year
LocationShipment
Response TimeNext day
Service IncludedAdvance hardware replacement