Shopping Cart
|
Site Selector
|
Contact Us
|
 Sign In

Quantity must be less than 1,000,000. If you’d like to place a larger order, please reach out to your sales team.

This product has been successfully added to "My Favorites".

This product could not be added to "My Favorites" or is already in "My Favorites".

Hardware Computer Accessories Warranties
Add to My Favorites
Warranties

Samsung Enterprise Tech Support Elite Multinational

$130,585.00
 In Stock
Samsung Enterprise Tech Support Elite Multinational
Mfr Part #:
Copied To Clipboard
 Click To Copy
SHI Part #:
Copied To Clipboard
 Click To Copy
Quick Details
  • Remote consulting
  • web support
  • 1 year
  • 24x7
  • response time: 48 business hours
Samsung Enterprise Tech Support Elite Multinational
  • Remote consulting
  • web support
  • 1 year
  • 24x7
  • response time: 48 business hours
  Additional Details
Price: $130,585.00
Mfr Part #: MI-OVCPAB1/REG
SHI Part #: 39306247
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Samsung
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionSamsung Enterprise Tech Support Elite Multinational - Remote consulting - web support - 1 year - 24x7 - response time: 48 business hours
ManufacturerSamsung
MSRP$125,000.00
UNSPSC81111811
Main Specifications
Header / BrandSamsung
Header / Country KitsEMEA
Header / LocalizationEnglish
Packaged Quantity1
Service & Support / TypeRemote consulting
Details
Service & Support
  • Remote consulting - web support - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Remote consulting - web support - 1 year - response time: 4 business hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 2
  • Remote consulting - web support - 1 year - response time: 24 business hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 3
  • Remote consulting - web support - 1 year - response time: 48 business hours - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - severity level 4
  • Remote consulting - web support - 1 year - availability: 24 hours a day / Monday-Sunday - english language only
  • Training - 1 year / 1 incident - on-site - repair time: 1 day - english language only
  • Technical support - 1 year / 1 incident - on-site - repair time: 3 days - english language only
General
Full Contract Period1 year
LocalizationEnglish / EMEA
Response Time48 business hours
Service Availability24 hours a day / 7 days a week
Service IncludedWeb support