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Palo Alto Networks Premium Support


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Palo Alto Networks Premium Support

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Quick Details
  • Extended service agreement
  • advance parts replacement (for appliance with 100 devices license)
  • 5 years
  • shipment
  • response time: NBD
Palo Alto Networks Premium Support
  • Extended service agreement
  • advance parts replacement (for appliance with 100 devices license)
  • 5 years
  • shipment
  • response time: NBD
  • prepaid
  • for P/N: PAN-M-600-P-100
  Additional Details
Mfr Part #: PAN-SVC-PREM-M-600-P-100-5Y
SHI Part #: 35386352
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Palo Alto Networks
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionPalo Alto Networks Premium Support - Extended service agreement - advance parts replacement (for appliance with 100 devices license) - 5 years - shipment - response time: NBD - prepaid - for P/N: PAN-M-600-P-100
ManufacturerPalo Alto Networks
UNSPSC81111811
Main Specifications
Header / BrandPalo Alto Networks
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: PAN-M-600-P-100
Details
Service & Support
  • Extended service agreement - advance parts replacement - 5 years - shipment - response time: NBD
  • Technical support - phone consulting - 5 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical
  • Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
  • Technical support - phone consulting - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium
  • Technical support - phone consulting - 5 years - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity low
  • Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
  • Product info support - web knowledge base access - 5 years
  • New releases update - 5 years
General
Covered ConfigurationsAppliance with 100 devices license
Full Contract Period5 years
LocationShipment
Pricing TypePrepaid
Response TimeNext business day
Service IncludedAdvance parts replacement