End of life (EOL) products are products that the manufacturer has chosen to no longer continue producing. Very often an end of life product will be replaced with a newer version.
A product going end of life does not necessarily mean it is not being sold any longer, and EOL means different things to different manufacturers. All EOL dates are estimated and are subject to change.
Please contact your SHI Sales Team for more information on this (or other) EOL products.
WD EU SUPPORT, STANDALONE T310S, 5 YR
Additional Details
Mfr Part #:
806-T31S-5000
SHI Part #:
34864084
Category:
Technical support or help desk services
UNSPSC:
81111811
Manufacturer:
Ruckus Wireless
Product Type:
Other
Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless.
WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via phone, email, support web or chat.
Through the Support Web, Ruckus Wireless makes the latest software updates available to customers. Software updates include bug fixes and maintenance releases. WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs.
WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.
Key Points
Product Features
General Information
Category
Technical support or help desk services
Description
WD EU SUPPORT, STANDALONE T310S, 5 YR
Manufacturer
Ruckus Wireless
UNSPSC
81111811
Main Specifications
Dimensions & Weight / Weight
0.01
Lead Time
2
Lead Time Effective Date
10/08/22
List Price
533.71
Quantity Measurement
EA
UNSPSC Code
81111812
Compatibility Information
Designed For
Ruckus ZoneFlex T310s
Details
Service & Support
Extended service agreement - advance hardware replacement - 5 years - shipment - response time: NBD
Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 5 years