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WD EU SUPPORT, STANDALONE T310S, 5 YR


WD EU SUPPORT, STANDALONE T310S, 5 YR

Mfr Part #:
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Quick Details
WD EU SUPPORT, STANDALONE T310S, 5 YR
  Additional Details
Mfr Part #: 806-T31S-5000
SHI Part #: 34864084
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Ruckus Wireless
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionWD EU SUPPORT, STANDALONE T310S, 5 YR
ManufacturerRuckus Wireless
UNSPSC81111811
Main Specifications
Dimensions & Weight / Weight0.01
Lead Time2
Lead Time Effective Date10/08/22
List Price533.71
Quantity MeasurementEA
UNSPSC Code81111812
Compatibility Information
Designed ForRuckus ZoneFlex T310s
Details
Service & Support
  • Extended service agreement - advance hardware replacement - 5 years - shipment - response time: NBD
  • Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
  • Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
  • Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
  • Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
  • Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
  • Product info support - web knowledge base access - 5 years
  • New releases update - 5 years
General
Full Contract Period5 years
LocationShipment
Response TimeNext business day
Return ShipmentAt manufacturer expense
Service IncludedAdvance hardware replacement