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Cisco Partner Support Service Physical Security


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Cisco Partner Support Service Physical Security

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Quick Details
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 8x5
Cisco Partner Support Service Physical Security
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 8x5
  • response time: NBD
  • for P/N: CIVS-IPC-6050, CIVS-IPC-6050=, CIVS-IPC-6050-RF, CIVS-IPC-6050-WS
  Additional Details
Mfr Part #: CON-PSPN-CIVS6050
SHI Part #: 34705450
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Cisco Systems
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionCisco Partner Support Service Physical Security - Extended service agreement - advance parts replacement - 1 year - shipment - 8x5 - response time: NBD - for P/N: CIVS-IPC-6050, CIVS-IPC-6050=, CIVS-IPC-6050-RF, CIVS-IPC-6050-WS
ManufacturerCisco Systems
UNSPSC81111811
Main Specifications
Header / BrandCisco
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: CIVS-IPC-6050, CIVS-IPC-6050=, CIVS-IPC-6050-RF, CIVS-IPC-6050-WS
Details
Service & Support
  • Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - availability: 8 hours a day / Monday-Friday
  • Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Technical support - phone consulting - 1 year - response time: 4 h - availability: business hours / Monday-Friday - severity level 2
  • Technical support - phone consulting - 1 year - response time: 72 h - availability: business hours / Monday-Friday - severity level 3
  • Technical support - phone consulting - 1 year - response time: 96 h - availability: business hours / Monday-Friday - severity level 4
  • Technical support - remote diagnosis - 1 year
  • Product info support - web knowledge base access - 1 year
  • New releases update - 1 year
  • Intrusion definitions update - 1 year
General
Full Contract Period1 year
LocationShipment
Response TimeNext business day
Service Availability8 hours a day / 5 days a week
Service IncludedAdvance parts replacement