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Palo Premium Support Program


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Palo Premium Support Program

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Quick Details
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
Palo Premium Support Program
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • response time: NBD
  • for P/N: PAN-PA-5220-AC
  Additional Details
Mfr Part #: PAN-SVC-PREM-5220
SHI Part #: 33481692
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Palo Alto Networks
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionPalo Premium Support Program - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - for P/N: PAN-PA-5220-AC
ManufacturerPalo Alto Networks
UNSPSC81111811
Main Specifications
Header / BrandPalo Alto Networks
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: PAN-PA-5220, PAN-PA-5220-AC, PAN-PA-5220-DC
Details
Service & Support
  • Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day
  • Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3
  • Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4
  • Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
  • Product info support - web knowledge base access - 1 year
  • New releases update - 1 year
General
Full Contract Period1 year
LocationShipment
Response TimeNext business day
Service IncludedAdvance parts replacement