Avaya Call Redirection Manager

Avaya customers often need to screen and redirect incoming calls. However, such call redirection operation can be complex and at times not feasible via standard PBX methods such as call forwarding or without involving the IT department. Avaya Call Redirection Manager leverages Avaya Breeze orchestration layer, and provides workflow functionality and the ability to redirect calls based on business requirements through SIP signaling protocol and an easy to use user interface.

Call forwarding or call screening is not new to many users and companies. It has been very limited empowerment nonetheless, to allow the user to manage those features in an easy and powerful way. Avaya Call Redirection Manager goes the extra mile on simplifying call screening and redirection, allowing for flexible rules to be set at an individual or group level, enabling existing customers to adapt quickly to the changing environment.

Key Points

Product Features