Avaya Call Management System Supervisor Paging

Avaya Call Management System (CMS) is an integrated analysis and reporting solution that keeps you in touch with virtually everything that's going on in your contact center from evaluating the performance of a single agent or group of agents to managing a contact center with multiple locations worldwide.

With Avaya CMS Supervisor you can monitor and manage in real time from anywhere by setting alerts for abandoned calls, average hold time, number of calls in queue, etc. then respond quickly by redirecting resources and managing call spikes to increase agent productivity.

The CMS Supervisor uses a familiar Microsoft Windows interface via a web and / or desktop client. Avaya CMS Mobile Supervisor, supported on various iPad models, is a free mobile supervisor app that enables supervisors to monitor agent performance while away from their desk.

Avaya CMS Supervisor uses your existing TCP / IP Ethernet LAN connections to access the CMS server. It can be loaded onto your server, downloaded to networked PCs or accessed via a Web-based interface. Helping you track progress toward your contact center objectives, Avaya CMS Supervisor includes more than 200 preformatted reports, a free custom report package and direct access to CMS data using IBM Informix ODBC and JDBC drivers.

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