Avaya Aura Contact Center Workforce Optimization Interface

Connect with your customers on their terms. Manage all of your contacts - for email, chat, SMS, IM, and social media - the same way you manage your inbound and outbound voice interactions. Leverage this complete, omnichannel contact center solution to match callers with the most appropriate resources every time they contact you. Your contact center agents gain call context, both real-time and historical. Your customers receive a differentiated experience. Reduce your expenses by using lower-cost channels. Consistently deliver a unified, seamless, and highly personalized experience that builds your brand and customer engagement loyalty. Strengthen GDPR compliance with data encryption, customer consent/no consent, erasure of personal data, and delivery of personal data upon request.

Key Points

Product Features