Avaya Aura Contact Center Enterprise Web Chat

Avaya Aura Contact Center is a context-sensitive, collaborative, voice and multichannel customer experience management solution, that allows businesses to manage all types of customer interactions through a unified application. Avaya Aura Contact Center intelligently routes simultaneous multichannel contacts to the appropriate resource through a unified agent interface. By creating a complete view of the customer and the context of their interaction, Avaya Aura Contact Center allows enterprises and organizations to manage the customer experience in a way, that consistently delivers a superior level of engagement. Avaya Aura Contact Center allows users to proactively reach out to customers, combines historic and real-time contextual customer information to help improve the quality of interactions, optimizes agent utilization and productivity, and enhances supervisor performance to deliver superior customer experience and drive sustainable business growth.

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Product Features