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MASTERCARE SUPPORT 1906/TS

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MASTERCARE SUPPORT 1906/TS

General Information
Category	System administrators
Description	MASTERCARE SUPPORT 1906/TS
Manufacturer	NetScout
UNSPSC	81111800
Main Specifications
Height	0.00
Length	0.00
Width	0.00
Compatibility Information
Designed For	P/N: 1906/TS
Details
Service & Support	Extended service agreement - parts and labor - 1 year - on-site Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 Technical support - phone consulting - 1 year - response time: 1 hour - availability: business hours - severity level 2/3/4 Technical support - phone consulting - 1 year - response time: 5 business days - availability: business hours - severity level 5 Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday Product info support - remote monitoring - 1 year New releases update - 1 year
General
Full Contract Period	1 year
Location	On-site
Service Included	Parts and labor

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