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RSA Enhanced Support


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RSA Enhanced Support

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Quick Details
  • Technical support
  • for RSA Authentication Manager Base Edition (v. 8.0)
  • 1 user
  • volume
  • 255-500 licenses
RSA Enhanced Support
  • Technical support
  • for RSA Authentication Manager Base Edition (v. 8.0)
  • 1 user
  • volume
  • 255-500 licenses
  • phone consulting
  • 1 month
  • 24x7
  • response time: 1 h
  Additional Details
Mfr Part #: AUT0000500BE1-8
SHI Part #: 26948693
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: RSA Security
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionRSA Enhanced Support - Technical support - for RSA Authentication Manager Base Edition (v. 8.0) - 1 user - volume - 255-500 licenses - phone consulting - 1 month - 24x7 - response time: 1 h
ManufacturerRSA Security
UNSPSC81112201
Main Specifications
Header / BrandRSA
Packaged Quantity1
Service & Support / TypeTechnical support
Software / Version8.0
Software / Volume Pricing Level255-500 licenses
Details
Service & Support
  • Phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Phone consulting - 1 month - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Phone consulting - 1 month - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3
  • Phone consulting - 1 month - response time: 10 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 4
  • E-mail consulting - 1 month
  • Web support - 1 month
  • Web knowledge base access - 1 month
  • New releases update - 1 month
General
Full Contract Period1 month
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
License PricingVolume / 255-500 licenses
License Qty1 user
Software TitleRSA Authentication Manager Base Edition
Version8.0