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Backup Software

StorageCraft Premium Support

MSRP$82.35
$74.00
StorageCraft Premium Support
Mfr Part #:
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Quick Details
  • Technical support
  • for StorageCraft ShadowProtect Small Business Server Edition (v. 5.x)
  • emergency phone consulting
  • 1 year
  • 24x7
StorageCraft Premium Support
  • Technical support
  • for StorageCraft ShadowProtect Small Business Server Edition (v. 5.x)
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
  • English
  • United States
  Additional Details
Price: $74.00
MSRP: $82.35
Mfr Part #: BSBS50USSS011YZZZ
SHI Part #: 26738723
Category: Backup or recovery
UNSPSC: 43233415
Manufacturer: STORAGECRAFT
Product Type: Other
General Information
CategoryBackup or recovery
DescriptionStorageCraft Premium Support - Technical support - for StorageCraft ShadowProtect Small Business Server Edition (v. 5.x) - emergency phone consulting - 1 year - 24x7 - response time: 1 h - English - United States
ManufacturerSTORAGECRAFT
MSRP$82.35
UNSPSC43233415
Main Specifications
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Details
Service & Support
  • Emergency phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday
  • Phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity high
  • Phone consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity medium
  • E-mail consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity low
  • Emergency e-mail consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday
  • E-mail consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity high
  • E-mail consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity medium
  • E-mail consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity low
  • Web support - 1 year
  • Web knowledge base access - 1 year
  • New releases update - 1 year
General
Full Contract Period1 year
LocalizationEnglish United States
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Service IncludedEmergency phone consulting
TypeTechnical support
Software
Installation TypeLocally installed
Software TitleStorageCraft ShadowProtect Small Business Server Edition
Version5.x
StorageCraft Software Maintenance
StorageCraft Software Maintenance
  • Technical support (renewal)
  • for StorageCraft ShadowProtect Virtual Server (v. 5.x)
  • 3 virtual machines
  • academic, GOV
  • emergency phone consulting
  • 1 year
MSRP $149.25 $124.00
StorageCraft Software Maintenance
StorageCraft Software Maintenance
  • Technical support (renewal)
  • for StorageCraft ShadowProtect Virtual Server (v. 5.x)
  • 50 virtual machines
  • academic, GOV
  • emergency phone consulting
  • 1 year
MSRP $1,162.50 $964.00
StorageCraft Software Maintenance
StorageCraft Software Maintenance
  • Technical support (renewal)
  • for StorageCraft ShadowProtect Virtual Server (v. 5.x)
  • 12 virtual machines
  • emergency phone consulting
  • 1 year
  • 12x5
MSRP $379.00 $310.00
StorageCraft Software Maintenance
StorageCraft Software Maintenance
  • Technical support (renewal)
  • for StorageCraft ShadowProtect Virtual Server (v. 5.x)
  • 24 virtual machines
  • emergency phone consulting
  • 1 year
  • 12x5
MSRP $750.00 $612.00
StorageCraft Software Maintenance
StorageCraft Software Maintenance
  • Technical support (renewal)
  • for StorageCraft ShadowProtect Virtual Server (v. 5.x)
  • 6 virtual machines
  • emergency phone consulting
  • 1 year
  • 12x5
MSRP $259.00 $212.00