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StorageCraft Software Maintenance

MSRP$262.80
$215.00
StorageCraft Software Maintenance
Mfr Part #:
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Quick Details
  • Technical support (renewal)
  • for StorageCraft ShadowProtect Server
  • volume
  • 1-9 licenses
  • emergency phone consulting
StorageCraft Software Maintenance
  • Technical support (renewal)
  • for StorageCraft ShadowProtect Server
  • volume
  • 1-9 licenses
  • emergency phone consulting
  • 1 year
  • 12x5
  • response time: 2 business hours
  Additional Details
Price: $215.00
MSRP: $262.80
Mfr Part #: SSPS50USMS011YZZZ
SHI Part #: 26738665
Category: Suites
UNSPSC: 43231513
Manufacturer: STORAGECRAFT
Product Type: Other
General Information
CategorySuites
DescriptionStorageCraft Software Maintenance - Technical support (renewal) - for StorageCraft ShadowProtect Server - volume - 1-9 licenses - emergency phone consulting - 1 year - 12x5 - response time: 2 business hours
ManufacturerSTORAGECRAFT
MSRP$262.80
UNSPSC43231513
Main Specifications
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Details
Service & Support
  • Emergency phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
  • Phone consulting - 1 year - response time: 1 business day - severity high
  • Phone consulting - 1 year - response time: 2 business days - severity medium
  • Phone consulting - 1 year - response time: 2 business days - severity low
  • Emergency e-mail consulting - 1 year - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday
  • E-mail consulting - 1 year - response time: 1 business day - severity high
  • E-mail consulting - 1 year - response time: 2 business days - severity medium
  • E-mail consulting - 1 year - response time: 2 business days - severity low
  • Web support - 1 year
  • Web knowledge base access - 1 year
  • New releases update - 1 year
General
Full Contract Period1 year
Response Time2 business hours
Service Availability12 hours a day / 5 days a week
Service IncludedEmergency phone consulting
TypeTechnical support (renewal)
Software
Installation TypeLocally installed
License PricingVolume / 1-9 licenses
Software TitleStorageCraft ShadowProtect Server
StorageCraft Software Maintenance
StorageCraft Software Maintenance
  • Technical support (renewal)
  • for StorageCraft ShadowProtect Server with 10 ShadowProtect Desktop (v. 5.x)
  • 1 server
  • volume
  • 10-49 licenses
  • emergency phone consulting
MSRP $199.29 $179.00
StorageCraft Software Maintenance
StorageCraft Software Maintenance
  • Technical support (renewal)
  • for StorageCraft ShadowProtect Virtual Server (v. 5.x)
  • 1 virtual machine
  • emergency phone consulting
  • 1 year
  • 12x5
MSRP $79.00 $65.00
StorageCraft Software Maintenance
StorageCraft Software Maintenance
  • Technical support (renewal)
  • for StorageCraft ShadowProtect Virtual Server (v. 5.x)
  • 3 virtual machines
  • emergency phone consulting
  • 1 year
  • 12x5
MSRP $238.80 $195.00