Avaya IQ Turnkey Utilities

You face intense pressure to meet ever-rising standards of success, no matter what your role. Business unit leaders must lower TCO and increase ROI. Directors struggle to manage multiple contact centers as a group. And supervisors are under tremendous strain, trying to get a handle on real-time customer experience and agent behavior. Avaya IQ contact center reporting and analytics helps everyone achieve their goals. From precise facts to complete-picture views, you'll get actionable intelligence that lets you maximize customer satisfaction, agent productivity, and your bottom line.

Contact center managers and industry analysts recognize Avaya Call Management System (CMS) as the gold standard for contact center reporting. Avaya IQ takes reporting excellence even further. What are the cost benefits of getting calls to the right agent? Of accurately modifying and rewarding agent behavior? Of satisfying easy, straightforward customer inquiries in self-service? With actionable analytics, Avaya IQ answers questions like these so you can optimize your contact center operation, decrease costs, and increase revenues.

Key Points

Product Features