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McAfee Platinum Enterprise Support

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Quick Details
Technical support volume level A (1+) phone consulting 1 year

McAfee Platinum Enterprise Support

General Information
Category	Maintenance or support fees
Description	McAfee Platinum Enterprise Support - Technical support - volume - level A (1+) - phone consulting - 1 year - 24x7 - response time: 1 h - North America
Manufacturer	Trellix
UNSPSC	81112201
Main Specifications
Header / Brand	McAfee
Header / Country Kits	North America
Packaged Quantity	1
Service & Support / Type	Technical support
Software / Volume Pricing Level	Level A
Details
Service & Support	Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - 10 contacts Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday E-mail consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday Emergency consulting - 1 year - on-site - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 2 incidents Remote monitoring - 1 year - availability: 24 hours a day / Monday-Sunday Consulting - 1 year - on-site E-mail notification - 1 year New releases update - 1 year
General
Full Contract Period	1 year
Localization	North America
Response Time	1 hour
Service Availability	24 hours a day / 7 days a week
Service Included	Phone consulting
Type	Technical support
Software
License Pricing	Volume / level A (1+)

	Product	Qty	Price

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