ITAM Process
Maturity Assessment

For many, investing in an ITAM or SAM tool is seen as the #1 priority. Yet, up to 75% of organizations are left feeling that their tools under-deliver on expected value — that's because they underestimate the importance of ITAM processes.

SHI's expert team of ITAM Process Consultants can help you identify the gaps, root causes and deficiencies that are preventing your ITAM program from delivering its maximum value to the organization.

Five signs that you need an ITAM Process Maturity Assessment

If any or all of the statements below are true for your organization, you need to review your ITAM processes:

You are concerned there are hidden costs and unmanaged risks across the IT estate
You have pain points and bottlenecks in ITAM processes but can’t fix them
You can’t say with certainty that ITAM processes are 100% aligned with business goals
You are not clear on how best to allocate existing resources and spend
You do not have a clear roadmap to continual ITAM maturity and improvement

Our ITAM Process Consultants will work with you to ensure your ITAM processes are clearly defined, aligned with business goals, focused on the biggest value areas and implemented successfully. Your ITAM processes will be clearer, more effective and more efficient than ever.

Key Benefits of an ITAM Process Maturity Assessment:


Costs and risks associated with your ITAM processes and policies


ITAM processes with business objectives and requirements


Hidden costs and wasted spend


Spend and resource allocation


Control and identify process efficiencies

What is an ITAM Process Maturity Assessment?

SHI will measure the maturity of your ITAM processes against the ISO 19770-1 best practices by:

Analyzing the current state of your organization’s ITAM processes and procedures
Identifying deficiences and shortcomings to help you understand and prioritize needs
Uncovering gaps, root causes and solutions to overcome issues through implementation or redesign of policies and processes

Determining your Maturity Level

An ITAM Process Maturity Assessment kicks off as an SHI-led workshop where our ITAM Process & Design Consultants interview key stakeholders, and discuss your existing ITAM policies and processes to determine the maturity level of your organization.


  • Aware of ITAM responsibilities
  • No proactive management


  • ITAM owned at a senior level
  • Asset Management Tool in place
  • Documented policies and procedures


  • ITAM forms part of day-to-day operations
  • License Management Tool in place
  • Proactive compliance reporting


  • ITAM forms part of business objectives
  • Regular conformance verification
  • Compliance by default
  • Continuous improvement

Engagement Methodology

Every ITAM Maturity Assessment is built on SHI’s proven three-phase engagement methodology, ensuring the fastest and smoothest route to project success.


Information Gathering


Analyze Findings


Provide Improvement Recommendations

Introductory Workshop
Evaluate interview responses, data and documentation
Communicate findings to stakeholders
Stakeholder Interviews
Identify maturity rating
Craft ITAM improvement plan
Collect documentation and evidentiary data
Develop Maturity Assessment Report

(includes executive summary, detailed findings and recommendations)

Prioritize next steps

What do you get?

Your complete report includes:

Executive Summary
Maturity Rating
Detailed Findings
Improvement Recommendations

All SHI SAM Managed Services include an ITAM Process Maturity Assessment at no additional cost.

SHI has a dedicated Strategic ITAM Consulting Services team with a broad range of expertise in ITAM and SAM Process Design & Implementation, Customer Lifecycle Support and SAM Process & Tools Assessments.

To learn more about the ITAM Process Maturity Assessment from SHI, contact an ITAM specialist today!