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ITAM Process Consulting
Reduce the cost of managing IT assets by up to 20% without the need to buy more tools
Reduce the cost of managing IT assets by up to 20% without the need to buy more tools
For many, investing in an ITAM or SAM tool is seen as the #1 priority. Yet, up to 75% of organizations are left feeling that their tools under-deliver on expected value — that's because they underestimate the importance of ITAM processes.
SHI's expert team of ITAM process consultants can help you identify the gaps, root causes, and deficiencies preventing your ITAM program from delivering its maximum value to the organization.
Talk to an ITAM expert at SHI.
Five signs that you need ITAM Process Consulting
If any or all of the statements below are true for your organization, you need to review your ITAM processes:
You are concerned there are hidden costs and unmanaged risks across the IT estate
You have pain points and bottlenecks in ITAM processes but can’t fix them
You can’t say with certainty that ITAM processes are 100% aligned with business goals
You are not clear on how best to allocate existing resources and spend
You do not have a clear roadmap to continual ITAM maturity and improvement
Our ITAM process consultants will work with you to ensure your ITAM processes are clearly defined, aligned with business goals, focused on the biggest value areas, and implemented successfully. Your ITAM processes will be clearer, more effective, and more efficient than ever.
Key benefits
Identify costs and risks associated with your ITAM processes and policies
Align ITAM processes with business objectives and requirements
Reduce hidden costs and wasted spend
Prioritize spend and resource allocation
Enhance control and identify process efficiencies
What is ITAM Process Consulting?
SHI will measure the maturity of your ITAM processes against the ISO 19770-1: 2017 and ITIL best practices by:
Analyzing the current state of your organization’s ITAM processes and procedures
Identifying deficiencies and shortcomings to help you understand and prioritize needs
Uncovering gaps, root causes, and solutions to overcome issues through implementation or redesign of policies and processes
Determining your maturity level
An ITAM Process Consulting assessment kicks off as an SHI-led workshop where our ITAM process and design consultants interview key stakeholders, and discuss your existing ITAM policies and processes to determine the maturity level of your organization.
Engagement methodology
Every ITAM Process Consulting assessment is built on SHI’s proven three-phase engagement methodology, ensuring the fastest and smoothest route to project success.
1Information gathering |
2Analyze findings |
3Provide improvement recommendations |
|---|---|---|
Workshop engagement |
Evaluate interview responses, data, and documentation |
Communicate findings to stakeholders |
Stakeholder interviews |
Identify maturity rating |
Craft ITAM improvement plan |
Collect documentation and evidentiary data |
Develop Maturity Assessment Report(includes executive summary, detailed findings, and recommendations) |
Prioritize next steps |
What do you get?
Your complete report includes:
Executive summary
Maturity rating
Detailed findings
Improvement recommendations
All SHI SAM Managed Services include an ITAM Process Consulting assessment at no additional cost.
SHI has a dedicated Strategic ITAM Consulting Services team with a broad range of expertise in ITAM and SAM process design and implementation, customer lifecycle support, and SAM process and tools assessments.