In an ideal world, the computing equipment around your offices would resemble the resilience of a hockey player: a little tape, some glue and you’re right back out on the ice. Unfortunately, things like malfunctioning printers, desktops and network switches require a little extra care.
Today’s IT professionals are under immense pressure to avoid headline-making catastrophes, while also supporting the technological infrastructure of the organization and remaining within budget. With SHI’s Break/Fix service, you no longer have to sweat the small stuff. We’ll do it for you.
SHI’s Break/Fix service functions on an as-needed basis. This eliminates having to dedicate staff to repair or troubleshoot hardware/software issues, which means increased cost savings and productivity.
No matter the size or complexity of the problem, our certified technicians can be deployed on-site to troubleshoot and solve whatever IT issue you’re currently facing. We currently have over 12,000 partner consultants across the US to assist when an SHI technician is unable to. In other words, you’ll never be left stranded.
Additionally, SHI can also provide DOA swaps for defective units that can’t be repaired on-site. By keeping customer-owned inventory in our warehouse, we are able to reduce overhead expenses on warehousing costs and send out replacement units in a flash when needed.