Adoption and Change Management (ACM) Services

Resistance to change is human nature. It's unrealistic to expect teams to use new tools or processes simply because they are there. That's why SHI's successful ACM strategies prioritize the people side of change.

Technology is only successful when its users change the way they work. This human-centric principle stimulates our commitment to the people side of change, where we provide the guidance and resources needed to help companies increase technology feature usage as well as employee satisfaction.

Speak to an ACM expert today

SHI's Guide to Adoption and Change Management Thumnnail

eBook SHI eBook

SHI's Guide to Adoption and Change Management

In this guide, our ACM experts at SHI will review 5 key considerations, best practices, and pitfalls around supporting technology change, including what it takes to get buy-in that drives adoption and value across your organization.

Three core offerings designed to support technology change

Deploying new systems is exciting, but in many respects, it's also where the real process to ensure success begins. SHI's ACM services provide end-to-end change management strategies through our three core offerings:

Change Managemen

Change Management

Craft strategies to win the heart and minds of your team through a tailored approach to the change journey.

Learning & Development

Learning & Development

Design, develop, and execute all stages of training with industry certified experts.

Learning Videos

Learning Videos

Create videos that support just in time learning and change management initiatives.

Benefits of a formalized ACM strategy

Implementing proven ACM strategies to support your digital transformation initiatives creates a better overall experience for internal staff, customers, and partners. Here are some of the top benefits to implementing a formalized ACM strategy:

structured engagement icon

Engage impacted employees allowing them to be part of the solution

structured engagement icon

Increase transparency of the change by removing fears of the unknown

structured engagement icon

Allow for adoption risks to be identified earlier and mitigated

structured engagement icon

Increase the value of your technology investment

structured engagement icon

Take the stress out of change management

structured engagement icon

Reduce employee churn rate

structured engagement icon

Promote organizational optimism

structured engagement icon

Increase employee skillsets

structured engagement icon

Boost job satisfaction

Key reasons why organizational transformation projects fail


of change-affected employees report experiencing moderate to high levels of stress


of employees don't like to leave their comfort zone


of frontline managers don't understand why change is happening


of employees say that poor communication is the reason why projects fail

Our adoption and change management methodology

From large-scale technology rollouts to software upgrades, our ACM methodology is designed to be agile yet structured enough to meet the needs or your organization's digital transformation. SHI's ACM methodology covers end-to-end strategies that will connect your teams to new technology.

AMC Methodology Graphic

Why SHI for your adoption and change management?

For 30 years, our seasoned ACM experts have been helping customers replace uncertainty, confusion, and instability with confidence, clarity, and cohesion. Focused on fostering awareness, acceptance, and adoption of the many types of software running across your technology environment, we will work with you to:

  • Earn buy-in at every level, from end users to management
  • Maximize your resources while mitigating risk
  • Reduce help desk tickets and support calls
  • Support end users while they train
  • Promote collaboration and continuity
People Working Together