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Delinea Standard Support


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Delinea Standard Support

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Quick Details
  • Technical support
  • for Fastpath ID Fabric
  • 1 ID
  • volume
  • Tier 2 (1000-1599)
Delinea Standard Support
  • Technical support
  • for Fastpath ID Fabric
  • 1 ID
  • volume
  • Tier 2 (1000-1599)
  • phone consulting
  • 12x5
  • response time: 2 business hours
  Additional Details
Mfr Part #: FP-IF-1I-T2-SS
SHI Part #: 48633854
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: Delinea
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionDelinea Standard Support - Technical support - for Fastpath ID Fabric - 1 ID - volume - Tier 2 (1000-1599) - phone consulting - 12x5 - response time: 2 business hours
ManufacturerDelinea
UNSPSC81112201
Main Specifications
Header / BrandDelinea
Packaged Quantity1
Service & Support / TypeTechnical support
Software / Volume Pricing LevelTier 2
Details
Service & Support
  • Phone consulting - response time: 2 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1
  • Phone consulting - response time: 6 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2
  • Phone consulting - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3
  • Phone consulting - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4/5
  • E-mail consulting - response time: 2 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1
  • E-mail consulting - response time: 6 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2
  • E-mail consulting - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3
  • E-mail consulting - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4/5
  • Web support - response time: 2 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1
  • Web support - response time: 6 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2
  • Web support - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3
  • Web support - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4/5
  • New releases update
General
Response Time2 business hours
Service Availability12 hours a day / 5 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
Installation TypeLocally installed
License PricingVolume / Tier 2 (1000-1599)
License Qty1 ID
Software TitleFastpath ID Fabric