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Poly+ Partner - Extended service agreement

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Poly+ Partner - Extended service agreement
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Quick Details
  • advance hardware replacement
  • 3 years
  • shipment
  • response time: NBD
  • for Poly Voyager 4245, 5200, Free 60, Surround 80, Surround 85; Poly Voyager Focus UC B825
Poly+ Partner - Extended service agreement
  • advance hardware replacement
  • 3 years
  • shipment
  • response time: NBD
  • for Poly Voyager 4245, 5200, Free 60, Surround 80, Surround 85; Poly Voyager Focus UC B825
  Additional Details
Mfr Part #: PVOYAG362
SHI Part #: 46389403
Category: Computer hardware maintenance & support
UNSPSC: 81112300
Manufacturer: HP, Inc.
Product Type: Other
General Information
CategoryComputer hardware maintenance & support
DescriptionPoly+ Partner - Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD - for Poly Voyager 4245, 5200, Free 60, Surround 80, Surround 85; Poly Voyager Focus UC B825
ManufacturerHP, Inc.
UNSPSC81112300
Main Specifications
Header / BrandPoly
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed For
  • Poly Voyager 4245, 4245-M Office, 4310, 4310-M, 4320, 4320-M, 5200, 5200 Office, 5200 UC, 5200-M Office, 6200, 8200, Free 60, Free 60 UC, Free 60 UC M, Free 60+, Free 60+ UC, Free 60+ UC M, Legend, Surround 80, Surround 80 UC, Surround 80-M, Surround 80-M UC, Surround 85
  • Poly Voyager Focus B825, B825-M
  • Poly Voyager Focus UC B825, B825-M
Details
Service & Support
  • Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD
  • Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3
  • Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
General
Full Contract Period3 years
LocationShipment
Response TimeNext business day
Service IncludedAdvance hardware replacement
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