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HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty


$7,264.00
 In Stock
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty

Mfr Part #:
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Quick Details
  • Extended service agreement
  • parts and labor
  • 2 years
  • on-site
  • 24x7
HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty
  • Extended service agreement
  • parts and labor
  • 2 years
  • on-site
  • 24x7
  • repair time: 6 hours
  Additional Details
Price: $7,264.00
Mfr Part #: H51Z7PE
SHI Part #: 45685625
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionHPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement - parts and labor - 2 years - on-site - 24x7 - repair time: 6 hours
ManufacturerHewlett Packard Enterprise
MSRP$7,259.00
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 2 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
  • Technical support - phone consulting - 2 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Product info support - knowledge base access - 2 years
  • Technical support - remote diagnosis - 2 years
  • Technical support - visual remote guidance - 2 years
  • New releases update - 2 years
  • Technical support - phone consulting - 2 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • Extended service agreement - parts and labor - 2 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
  • Product info support - web support - 2 years
  • Technical support - outage management - 2 years
  • Comprehensive defective material retention - 2 years
General
Full Contract Period2 years
LocationOn-site
Repair Time6 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor