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Gold Support Software (SUP-T820-REPL-GOLD-4YR)


$6,230.00
Gold Support  Software (SUP-T820-REPL-GOLD-4YR)

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Quick Details
Gold Support Software (SUP-T820-REPL-GOLD-4YR)
  Additional Details
Price: $6,230.00
Mfr Part #: SUPT820REPLGOLD4YR
SHI Part #: 44244730
Category: Tran security and virus protection
UNSPSC: 43233205
Manufacturer: Tintri
Product Type: Other
General Information
CategoryTran security and virus protection
DescriptionGold Support Software (SUP-T820-REPL-GOLD-4YR)
ManufacturerTintri
MSRP$5,200.00
UNSPSC43233205
Main Specifications
Lead Time7
Details
Service & Support
  • Phone consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Phone consulting - 4 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Phone consulting - 4 years - response time: 16 hours - availability: 24 hours a day / Monday-Sunday - severity level 3
  • Phone consulting - 4 years - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - severity level 4
  • E-mail consulting - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1
  • E-mail consulting - 4 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2
  • E-mail consulting - 4 years - response time: 16 hours - availability: 24 hours a day / Monday-Sunday - severity level 3
  • E-mail consulting - 4 years - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - severity level 4
  • Web support - 4 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Web support - 4 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Web support - 4 years - response time: 16 hours - availability: 24 hours a day / Monday-Sunday - severity level 3
  • Web support - 4 years - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - severity level 4
  • New releases update - 4 years
General
Full Contract Period4 years
Service Availability24 hours a day / 7 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
Installation TypeLocally installed
Software TitleTintri ReplicateVM for T820