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HPE Pointnext Tech Care Basic Service with Defective Media Retention


MSRP$402.00
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HPE Pointnext Tech Care Basic Service with Defective Media Retention - extended service agreement - 3 years - on-site

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Quick Details
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 9x5
HPE Pointnext Tech Care Basic Service with Defective Media Retention
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 9x5
  • response time: NBD
  Additional Details
MSRP: $402.00
Mfr Part #: HU4B3A3#X7N
SHI Part #: 42738541
Category: X86 server maintenance
UNSPSC: 81112305
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryX86 server maintenance
DescriptionHPE Pointnext Tech Care Basic Service with Defective Media Retention - Extended service agreement - parts and labor - 3 years - on-site - 9x5 - response time: NBD
ManufacturerHewlett Packard Enterprise
MSRP$402.00
UNSPSC81112305
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Product info support - knowledge base access - 3 years
  • Technical support - remote diagnosis - 3 years
  • Technical support - visual remote guidance - 3 years
  • New releases update - 3 years
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Product info support - web support - 3 years
  • Extended service agreement - parts and labor - 3 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
  • Defective media retention - 3 years
General
Full Contract Period3 years
LocationOn-site
Response TimeNext business day
Service Availability9 hours a day / 5 days a week
Service IncludedParts and labor