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HPE Datacenter Care Add-On Critical Service with Comprehensive Defective Material Retention


MSRP$2,110.00
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HPE Datacenter Care Add-On Critical Service with Comprehensive Defective Material Retention - technical support...

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Quick Details
  • Technical support
  • for Red Hat Enterprise Linux for SAP Solutions
  • phone consulting
  • 5 years
  • 24x7
HPE Datacenter Care Add-On Critical Service with Comprehensive Defective Material Retention
  • Technical support
  • for Red Hat Enterprise Linux for SAP Solutions
  • phone consulting
  • 5 years
  • 24x7
  • response time: 15 min
  Additional Details
MSRP: $2,110.00
Mfr Part #: HU4D4A5#ZCP
SHI Part #: 42737888
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionHPE Datacenter Care Add-On Critical Service with Comprehensive Defective Material Retention - Technical support - for Red Hat Enterprise Linux for SAP Solutions - phone consulting - 5 years - 24x7 - response time: 15 min
ManufacturerHewlett Packard Enterprise
MSRP$2,110.00
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeTechnical support
Details
Service & Support
  • Phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • New releases update - 5 years
  • Outage management - 5 years - severity level 1
  • Comprehensive defective material retention - 5 years
General
Full Contract Period5 years
Response Time15 min
Service Availability24 hours a day / 7 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
Installation TypeLocally installed
Software TitleRed Hat Enterprise Linux for SAP Solutions