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HPE Tech Care Critical Service with Comprehensive Defective Material Retention

$8,359.00
 In Stock
HPE Tech Care Critical Service with Comprehensive Defective Material Retention
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Quick Details
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
HPE Tech Care Critical Service with Comprehensive Defective Material Retention
  • Extended service agreement
  • parts and labor
  • 3 years
  • on-site
  • 24x7
  • repair time: 6 hours
  • for ProLiant DL385 Gen10 Plus V2 Base, DL385 Gen10 Plus V2 Entry
  Additional Details
Price: $8,359.00
Mfr Part #: HY5V2E
SHI Part #: 42455419
Category: X86 server maintenance
UNSPSC: 81112305
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryX86 server maintenance
DescriptionHPE Tech Care Critical Service with Comprehensive Defective Material Retention - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - repair time: 6 hours - for ProLiant DL385 Gen10 Plus V2 Base, DL385 Gen10 Plus V2 Entry
ManufacturerHewlett Packard Enterprise
MSRP$8,201.00
UNSPSC81112305
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForHPE ProLiant DL385 Gen10 Plus V2 Base, DL385 Gen10 Plus V2 Entry
Details
Service & Support
  • Extended service agreement - parts and labor - 3 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
  • Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Product info support - knowledge base access - 3 years
  • Technical support - remote diagnosis - 3 years
  • Technical support - visual remote guidance - 3 years
  • New releases update - 3 years
  • Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3
  • Extended service agreement - parts and labor - 3 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2
  • Product info support - web support - 3 years
  • Technical support - outage management - 3 years
  • Comprehensive defective material retention - 3 years
General
Full Contract Period3 years
LocationOn-site
Repair Time6 hours
Service Availability24 hours a day / 7 days a week
Service IncludedParts and labor
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