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HPE Nimble Storage Foundation Care NBD Onsite Exchange Support with Defective Media Retention


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HPE Nimble Storage Foundation Care NBD Onsite Exchange Support with Defective Media Retention - extended service agreem…

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Quick Details
  • Extended service agreement
  • parts and labor (for 6x10GBASE-T 2 ports adapter)
  • 3 years
  • on-site
  • 8x5
HPE Nimble Storage Foundation Care NBD Onsite Exchange Support with Defective Media Retention
  • Extended service agreement
  • parts and labor (for 6x10GBASE-T 2 ports adapter)
  • 3 years
  • on-site
  • 8x5
  • response time: NBD
  • for P/N: Q8C02B
  Additional Details
Mfr Part #: HT6Z5A3#ZFZ
SHI Part #: 41690152
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: Hewlett Packard Enterprise
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionHPE Nimble Storage Foundation Care NBD Onsite Exchange Support with Defective Media Retention - Extended service agreement - parts and labor (for 6x10GBASE-T 2 ports adapter) - 3 years - on-site - 8x5 - response time: NBD - for P/N: Q8C02B
ManufacturerHewlett Packard Enterprise
UNSPSC81111811
Main Specifications
Header / BrandHPE
Packaged Quantity1
Service & Support / TypeExtended service agreement
Compatibility Information
Designed ForP/N: Q8C02B
Details
Service & SupportExtended service agreement - parts and labor - 3 years - on-site - response time: NBD - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: NBD - availability: 24 hours a day / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ New releases update - 3 years ¦ Defective media retention - 3 years
General
Covered Configurations6x10GBASE-T 2 ports adapter
Full Contract Period3 years
LocationOn-site
Response TimeNext business day
Service Availability8 hours a day / 5 days a week
Service IncludedParts and labor