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Ruckus WatchDog Next-Business-Day Parts


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Ruckus WatchDog Next-Business-Day Parts - extended service agreement (renewal) - 3 years - shipment

Mfr Part #:
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Quick Details
  • Extended service agreement (renewal)
  • parts
  • 3 years
  • shipment
  • 9x5
Ruckus WatchDog Next-Business-Day Parts
  • Extended service agreement (renewal)
  • parts
  • 3 years
  • shipment
  • 9x5
  • response time: next business day (for requests before 2:00 p.m.)
  • for P/N: ICX7650-48F, ICX7650-48F-E, ICX7650-48F-E2, ICX7650-48P, ICX7650-48P-E
  Additional Details
Mfr Part #: ICX7650-SVL-RNDP-3
SHI Part #: 40861464
Category: Technical support or help desk services
UNSPSC: 81111811
Manufacturer: CommScope
Product Type: Other
General Information
CategoryTechnical support or help desk services
DescriptionRuckus WatchDog Next-Business-Day Parts - Extended service agreement (renewal) - parts - 3 years - shipment - 9x5 - response time: next business day (for requests before 2:00 p.m.) - for P/N: ICX7650-48F, ICX7650-48F-E, ICX7650-48F-E2, ICX7650-48P, ICX7650-48P-E
ManufacturerCommScope
UNSPSC81111811
Main Specifications
Header / BrandRuckus
Packaged Quantity1
Service & Support / TypeExtended service agreement (renewal)
Compatibility Information
Designed ForP/N: ICX7650-48F, ICX7650-48F-E, ICX7650-48F-E2, ICX7650-48P, ICX7650-48P-E, ICX7650-48P-E2
Details
Service & SupportExtended service agreement - parts - 3 years - shipment - response time: next business day (for requests before 2:00 p.m.) - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - web support - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - web support - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - web support - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - web knowledge base access - 3 years ¦ New releases update - 3 years
General
Full Contract Period3 years
LocationShipment
Response TimeNext business day (for requests before 2:00 p.m.)
Service Availability9 hours a day / 5 days a week
Service IncludedParts