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Ruckus Wireless WatchDog Next-business-Day Parts (NDP)
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Ruckus Wireless WatchDog Next-business-Day Parts (NDP)
- Extended service agreement (renewal)
- parts
- 5 years
- shipment
- 9x5
- response time: next business day (for requests before 2:00 p.m.)
- for P/N: ICX7650-48F, ICX7650-48F-E, ICX7650-48F-E2, ICX7650-48P, ICX7650-48P-E
| Additional Details | |
|---|---|
| Mfr Part #: | ICX7650-SVL-RPCNDP-5 |
| SHI Part #: | 40860234 |
| Category: | Technical support or help desk services |
| UNSPSC: | 81111811 |
| Manufacturer: | CommScope |
| Product Type: | Other |
| General Information | |
|---|---|
| Category | Technical support or help desk services |
| Description | Ruckus Wireless WatchDog Next-business-Day Parts (NDP) - Extended service agreement (renewal) - parts - 5 years - shipment - 9x5 - response time: next business day (for requests before 2:00 p.m.) - for P/N: ICX7650-48F, ICX7650-48F-E, ICX7650-48F-E2, ICX7650-48P, ICX7650-48P-E |
| Manufacturer | CommScope |
| UNSPSC | 81111811 |
| Main Specifications | |
| Header / Brand | Ruckus |
| Packaged Quantity | 1 |
| Service & Support / Type | Extended service agreement (renewal) |
| Compatibility Information | |
| Designed For | P/N: ICX7650-48F, ICX7650-48F-E, ICX7650-48F-E2, ICX7650-48P, ICX7650-48P-E, ICX7650-48P-E2 |
| Details | |
| Service & Support | Extended service agreement - parts - 5 years - shipment - response time: next business day (for requests before 2:00 p.m.) - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - web support - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - web support - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - web support - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - web knowledge base access - 5 years ¦ New releases update - 5 years |
| General | |
| Full Contract Period | 5 years |
| Location | Shipment |
| Response Time | Next business day (for requests before 2:00 p.m.) |
| Service Availability | 9 hours a day / 5 days a week |
| Service Included | Parts |