Ruckus Wireless WatchDog Next-business-Day Parts (NDP)

Quick Details
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- Extended service agreement (renewal)
- parts
- 5 years
- shipment
- 9x5
- response time: next business day (for requests before 2:00 p.m.)
- for P/N: ICX7650-48F, ICX7650-48F-E, ICX7650-48F-E2, ICX7650-48P, ICX7650-48P-E
Additional Details | |
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Mfr Part #: | ICX7650-SVL-RPCNDP-5 |
SHI Part #: | 40860234 |
Category: | Technical support or help desk services |
UNSPSC: | 81111811 |
Manufacturer: | CommScope |
Product Type: | Other |
General Information | |
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Category | Technical support or help desk services |
Description | Ruckus Wireless WatchDog Next-business-Day Parts (NDP) - Extended service agreement (renewal) - parts - 5 years - shipment - 9x5 - response time: next business day (for requests before 2:00 p.m.) - for P/N: ICX7650-48F, ICX7650-48F-E, ICX7650-48F-E2, ICX7650-48P, ICX7650-48P-E |
Manufacturer | CommScope |
UNSPSC | 81111811 |
Main Specifications | |
Header / Brand | Ruckus |
Packaged Quantity | 1 |
Service & Support / Type | Extended service agreement (renewal) |
Compatibility Information | |
Designed For | P/N: ICX7650-48F, ICX7650-48F-E, ICX7650-48F-E2, ICX7650-48P, ICX7650-48P-E, ICX7650-48P-E2 |
Details | |
Service & Support | Extended service agreement - parts - 5 years - shipment - response time: next business day (for requests before 2:00 p.m.) - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - web support - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - web support - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - web support - 5 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Technical support - web knowledge base access - 5 years ¦ New releases update - 5 years |
General | |
Full Contract Period | 5 years |
Location | Shipment |
Response Time | Next business day (for requests before 2:00 p.m.) |
Service Availability | 9 hours a day / 5 days a week |
Service Included | Parts |