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Bitdefender Premium Support Business


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Bitdefender Premium Support Business

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Quick Details
  • Technical support
  • 1 license
  • volume
  • 500-999 licenses
  • phone consulting
Bitdefender Premium Support Business
  • Technical support
  • 1 license
  • volume
  • 500-999 licenses
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
  Additional Details
Mfr Part #: 3035ZZSSN120HLZZ
SHI Part #: 40480195
Category: Maintenance or support fees
UNSPSC: 81112201
Manufacturer: Bitdefender
Product Type: Other
General Information
CategoryMaintenance or support fees
DescriptionBitdefender Premium Support Business - Technical support - 1 license - volume - 500-999 licenses - phone consulting - 1 year - 24x7 - response time: 1 h
ManufacturerBitdefender
UNSPSC81112201
Main Specifications
Header / BrandBitDefender
Packaged Quantity1
Service & Support / TypeTechnical support
Software / Volume Pricing Level500-999 licenses
Details
Service & Support
  • Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - english language only / severity critical
  • Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity major
  • Phone consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity minor
  • Phone consulting - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity trivial
  • Phone consulting - 1 year - response time: 1 hour - availability: 8 hours a day / Monday-Friday - severity critical
  • Phone consulting - 1 year - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity major
  • Phone consulting - 1 year - response time: 12 hours - availability: 8 hours a day / Monday-Friday - severity minor
  • Phone consulting - 1 year - response time: 24 hours - availability: 8 hours a day / Monday-Friday - severity trivial
  • Web support - 1 year
  • Web knowledge base access - 1 year
  • Maintenance - 1 year - 2 sessions per year
General
Full Contract Period1 year
Response Time1 hour
Service Availability24 hours a day / 7 days a week
Service IncludedPhone consulting
TypeTechnical support
Software
Installation TypeLocally installed
License PricingVolume / 500-999 licenses
License Qty1 license