ScaleCare Support - Extended service agreement (extension)

Quick Details
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- replacement
- 4 years (years: 2nd
- 5th)
- shipment
- response time: NBD
- for P/N: ER-LZ32U-64
Additional Details | |
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MSRP: | $7,062.00 |
Mfr Part #: | Q4ER-LZ32U-64 |
SHI Part #: | 37671100 |
Category: | Disk storage system maintenance |
UNSPSC: | 81112301 |
Manufacturer: | Scale Computing |
Product Type: | Other |
General Information | |
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Category | Disk storage system maintenance |
Description | ScaleCare Support - Extended service agreement (extension) - replacement - 4 years (years: 2nd - 5th) - shipment - response time: NBD - for P/N: ER-LZ32U-64 |
Manufacturer | Scale Computing |
MSRP | $7,062.00 |
UNSPSC | 81112301 |
Main Specifications | |
Header / Brand | Scale Computing |
Packaged Quantity | 1 |
Service & Support / Type | Extended service agreement (extension) |
Compatibility Information | |
Designed For | P/N: ER-LZ32U-64 |
Details | |
Service & Support | Extended service agreement - replacement - 4 years - shipment - response time: NBD - for critical problems ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2/3 ¦ Technical support - phone consulting - 4 years - response time: 1 business day - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 4 years ¦ Technical support - web support - 4 years ¦ Product info support - web knowledge base access - 4 years ¦ New releases update - 4 years |
General | |
Full Contract Period | 4 years |
Location | Shipment |
Response Time | Next business day (for critical issues) |
Service Included | Replacement |
Support Period | 2nd, 3rd, 4th and 5th year |