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ScaleCare Support - Extended service agreement (extension)


MSRP$7,062.00
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ScaleCare Support - extended service agreement (extension) - 4 years - years: 2nd - 5th - shipment

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Quick Details
  • replacement
  • 4 years (years: 2nd
  • 5th)
  • shipment
  • response time: NBD
ScaleCare Support - Extended service agreement (extension)
  • replacement
  • 4 years (years: 2nd
  • 5th)
  • shipment
  • response time: NBD
  • for P/N: ER-LZ32U-64
  Additional Details
MSRP: $7,062.00
Mfr Part #: Q4ER-LZ32U-64
SHI Part #: 37671100
Category: Disk storage system maintenance
UNSPSC: 81112301
Manufacturer: Scale Computing
Product Type: Other
General Information
CategoryDisk storage system maintenance
DescriptionScaleCare Support - Extended service agreement (extension) - replacement - 4 years (years: 2nd - 5th) - shipment - response time: NBD - for P/N: ER-LZ32U-64
ManufacturerScale Computing
MSRP$7,062.00
UNSPSC81112301
Main Specifications
Header / BrandScale Computing
Packaged Quantity1
Service & Support / TypeExtended service agreement (extension)
Compatibility Information
Designed ForP/N: ER-LZ32U-64
Details
Service & SupportExtended service agreement - replacement - 4 years - shipment - response time: NBD - for critical problems ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2/3 ¦ Technical support - phone consulting - 4 years - response time: 1 business day - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 4 years ¦ Technical support - web support - 4 years ¦ Product info support - web knowledge base access - 4 years ¦ New releases update - 4 years
General
Full Contract Period4 years
LocationShipment
Response TimeNext business day (for critical issues)
Service IncludedReplacement
Support Period2nd, 3rd, 4th and 5th year