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ScaleCare Support - Extended service agreement (extension)
MSRP$7,062.00
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ScaleCare Support - Extended service agreement (extension)
- replacement
- 4 years (years: 2nd
- 5th)
- shipment
- response time: NBD
- for P/N: ER-LZ32U-64
| Additional Details | |
|---|---|
| MSRP: | $7,062.00 |
| Mfr Part #: | Q4ER-LZ32U-64 |
| SHI Part #: | 37671100 |
| Category: | System administrators |
| UNSPSC: | 81111800 |
| Manufacturer: | Scale Computing |
| Product Type: | Other |
| General Information | |
|---|---|
| Category | System administrators |
| Description | ScaleCare Support - Extended service agreement (extension) - replacement - 4 years (years: 2nd - 5th) - shipment - response time: NBD - for P/N: ER-LZ32U-64 |
| Manufacturer | Scale Computing |
| MSRP | $7,062.00 |
| UNSPSC | 81111800 |
| Main Specifications | |
| Header / Brand | Scale Computing |
| Packaged Quantity | 1 |
| Service & Support / Type | Extended service agreement (extension) |
| Compatibility Information | |
| Designed For | P/N: ER-LZ32U-64 |
| Details | |
| Service & Support | Extended service agreement - replacement - 4 years - shipment - response time: NBD - for critical problems ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 4 years - response time: 2 h - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2/3 ¦ Technical support - phone consulting - 4 years - response time: 1 business day - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 4 years ¦ Technical support - web support - 4 years ¦ Product info support - web knowledge base access - 4 years ¦ New releases update - 4 years |
| General | |
| Full Contract Period | 4 years |
| Location | Shipment |
| Response Time | Next business day (for critical issues) |
| Service Included | Replacement |
| Support Period | 2nd, 3rd, 4th and 5th year |