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FireEye Support Government
MSRP$2,691.00
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Quick Details
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FireEye Support Government
- Extended service agreement (renewal)
- advance parts replacement
- 1 year
- shipment
- response time: NBD
- government
- for P/N: 4500CM-HW
| Additional Details | |
|---|---|
| MSRP: | $2,691.00 |
| Mfr Part #: | RN-4500CM-GOV-1Y-US |
| SHI Part #: | 34196887 |
| Category: | Technical support or help desk services |
| UNSPSC: | 81111811 |
| Manufacturer: | FireEye |
| Product Type: | Other |
| General Information | |
|---|---|
| Category | Technical support or help desk services |
| Description | FireEye Support Government - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - government - for P/N: 4500CM-HW |
| Manufacturer | FireEye |
| MSRP | $2,691.00 |
| UNSPSC | 81111811 |
| Main Specifications | |
| Header / Brand | FireEye |
| Header / Country Kits | United States |
| Packaged Quantity | 1 |
| Service & Support / Type | Extended service agreement (renewal) |
| Compatibility Information | |
| Designed For | P/N: 4500CM-HW |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 4 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
| General | |
| Full Contract Period | 1 year |
| Localization | United States |
| Location | Shipment |
| Pricing Type | Government |
| Response Time | Next business day |
| Service Included | Advance parts replacement |